Frequently Asked Questions

How do I make an appointment?
To make an appointment please contact our reception on 9221 1604.
Or email us:


What are the opening hours?
Monday to Friday: 8.30 – 5.30


Do I need a referral?
A doctor's referral is not necessary unless you are making a workers compensation claim or third party claim.


Can I be seen Immediately?
There is a good chance that you can be seen on the day of or the day after you call us.


What happens at the first Visit?
Your physiotherapist will discuss with you your problem and your history. A physical assessment will be made. The physio will discuss with you the impression they have of your problem, why it started and what will be needed to help correct things. Treatment will commence on the first day.


How do I pay?
Payment is required on the day of service.


Can I claim this back through my health fund?
Yes, if you are covered for physiotherapy under extras cover of your private health fund. If in doubt, check with your fund.


Can I claim this back through my Medicare?


Where can I park?


How long is an appointment (each session)?
Most appointments


How many treatments will I need?


Do you manipulate?


How many treatments will I need?
The number of treatments required for an injury


What should I bring/wear?


Will it hurt?


Is it ok if I am not an athlete?
Yes of course.


Cancellation policy?
We require notification of cancellation