Frequently Asked Questions

Below we’ve answered many common and frequently asked questions.

If you have any other questions please give us a call on 02 9221 1604 during business hours or Book Online.

How Do I Make An Appointment?

To make an appointment you can Book Online for most types of appointments, alternatively you can contact our reception on 02 9221 1604.
Please note: All work-cover clients need to call us to make a booking.

Is There Disabled Access?

A lift takes you up from street level (or from parking level) and there is wheelchair access into Macquarie Street Physiotherapy. Assistance animals are welcome.

What Are The Opening Hours?

Practice hours: Monday to Friday: 8.00am – 6.00pm.

Reception hours: Monday to Friday: 8.30am – 5.30pm

How Long Is An Appointment (Each Session)?

Initial appointments are 45 mins. Subsequent appointments are usually 30 minutes. Subsequent extended (45 min) appointments for complex problems, for two treatment areas or for core stability/exercise sessions are available.

Do I Need A Referral?

A doctor’s referral is not necessary unless you are making a workers compensation claim or third party claim.

How Many Treatments Will I Need?

This is very dependent on the type of problem, its severity and duration. We try, through education and exercises, to enable you to facilitate recovery even when away from the physio.

Can I Be Seen Immediately?

There is a good chance that you can be seen on the day or the day after you call us.

Do You Manipulate?

Although we are all manipulative physiotherapists we do not manipulate the cervical spine (neck) due to potential risks to the vertebral artery. At times and with patients’ consent, we manipulate the thoracic and lumbar spine (mid and lower back).

What Happens At The First Visit?

Your physiotherapist will discuss your problem and history with you. A physical assessment will be made. The physio will explain the impression they have of your problem, why it started and what will be needed to help correct things. Treatment will commence on the first day.

What Should I Bring?

Bring any relevant x-rays/scans. If you have a doctor’s referral, bring that too.

How Do I Pay?

Payment should be made on the day of service. Macquarie Street Physiotherapy accepts cash, Mastercard, Visa and AMEX. If your healthfund cover includes extras you can claim this straight away and only pay the gap.

What Should I Wear?

There is no need to bring specific clothing (we have shorts and gowns for your use). If you are attending for a running assessment bring running shoes, or for a group class bring comfortable clothing/gym gear (shoes are optional).

Can I Claim This Back Through My Health Fund?

Yes, you can claim a percentage of the fee from your health fund if you have extras cover which includes physiotherapy. This can be done on the spot through HICAPS if you bring your membership card with you. If in doubt, or to check the exact amount you will recover, check with your fund.

Will It Hurt?

If you are in significant pain, we will treat the area very gently. Our intention is for you to leave in a more comfortable state! If you have an old chronic condition which may involve stiffness, some pain may be felt due to a firmer approach to treatment. Either way, you must always inform your physio about pain, and they will not cause more than you can tolerate.

Can I Claim This Back Through Medicare?

If your GP finds you eligible for the Enhanced Primary Care (EPC) Program, you may be able to recover some physiotherapy costs. Please bring your Medicare card and this can be done at the time of the consultation.

Is It Ok If I Am Not An Athlete?

Yes of course. Many of our patients work or live in the city, and we see a wide variety of conditions, ages and levels of activity.

Where Can I Park?

Parking is available under our building at Park House. It is also available at Sydney Hospital, the Domain, and there is limited street parking. Please see the Location guide on our website for carpark locations. It is advisable to check the price of each carpark individually as there is variability.

Alternatives To Parking?

The closest train station is Martin Place which is about 150m from Macquarie Street Physiotherapy.  We are also a short 9 min walk from George Street Wynyard Train & Light Rail Station.  There are many nearby bus-stops, check with Transport NSW for your closest stop. There are public facilities for chaining bicycles along Macquarie Street.

Cancellation Policy?

Your booking is for a specific time and we endeavour to spend your consultation dealing with you individually. As such we request 24 hours notification of cancellation in order to offer the time to another patient. Otherwise a 50% non-attendance fee will apply.